Privacy policy

Effective Date: 2025

The Flow Collective LLC d/b/a Reflow (“Reflow,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website [insert Reflow URL], as well as related online services (collectively, the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

 

1. Information We Collect

We may collect the following types of information:

a. Information you provide directly:

  • Name, email address, phone number, billing/shipping address
  • Payment details (processed securely by our payment provider, not stored by us)
  • Account login information if you create an account
  • Messages or inquiries submitted via our forms or email

b. Information collected automatically:

  • IP address, browser type, device identifiers, and usage data (e.g., pages viewed, time spent)
  • Cookies and similar technologies to enhance user experience and track preferences

c. Information from third parties:

  • If you use a third-party login (e.g., Google, Facebook), we may receive basic profile information.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill product orders
  • Communicate with you about your order, account, or inquiries
  • Improve the Site, products, and customer experience
  • Send marketing communications (only if you opt-in; you may unsubscribe at any time)
  • Detect, prevent, or investigate fraud, security issues, or misuse of the Site

 

3. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers (e.g., payment processors, shipping companies, IT support) who help us operate the Site and fulfill orders
  • Legal authorities if required by law or to protect our rights, property, or safety
  • Business transfers in the event of a merger, acquisition, or sale of assets

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may adjust your browser settings to block cookies, but some features of the Site may not function properly.

 

5. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications at any time
  • Restrict or object to certain processing activities
    To exercise these rights, please contact us at the email below.

 

6. Data Security

We implement reasonable safeguards to protect your personal information. However, no system can be guaranteed 100% secure. Please use caution when sharing information online.

 

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

8. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them. If we learn that we have collected personal data from a child under 13, we will delete it promptly.

 

9. International Users

If you access the Site from outside the United States, please note that your information will be transferred to and processed in the United States, which may have different data protection laws from your country.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Continued use of the Site after updates means you accept the revised Policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Flow Collective LLC
 Email: flow_u@naver.com